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Welcome! What This Course Covers
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1
Introducing a New Hire to the Whole Team
2
Explaining the Company Org Chart
3
Orientation Walkthrough of Company Policies
4
Running Into a Senior Colleague in the Hallway
5
Explaining Your Own Role & Responsibilities
6
Proposing Time Slots & Resolving a Conflict
7
Setting the Agenda Before a Cross-Department Meeting
8
Reading Back Notes to Confirm Accuracy
9
Explaining a Last-Minute Reschedule
10
Following Up on an Assigned Action Item
11
Calling to Reschedule & Negotiate a New Time
12
Sending a Follow-Up Email Summarizing a Call
13
Phone Troubleshooting a Missed Confirmation
14
Coordinating a Schedule Change in a Group Chat
15
Leaving a Detailed, Problem-Explaining Voicemail
16
Processing a Refund Request
17
Arranging a Replacement for a Damaged Product
18
Basic Tech-Troubleshooting Call
19
Service Follow-Up Call After a Repair
20
Modifying or Cancelling a Subscription
21
Running a Product Demo & Answering Questions
22
Explaining Price/Feature Differences Between Packages
23
A Scheduled Check-In Call with an Upsell
24
Explaining Payment Terms & Handling Hesitation
25
Informal Relationship Maintenance Over a Break
26
Negotiating Unit Price & Payment Terms
27
Renewing a Service Contract
28
Negotiating Exclusive Distribution Rights
29
Cost-Sharing for a Joint Marketing Partnership
30
Negotiating Lead Time & Penalty Clauses
31
Quarterly Project Progress Report
32
Market/Competitor Data Summary
33
Presenting New Product Features Internally
34
Remote Status Report to Headquarters
35
Pitching a Process-Improvement Idea
36
Customs — Declaring Business Purpose & Samples
37
Ride-Hailing Trouble En Route to a Meeting
38
Corporate Billing & Booking a Hotel Meeting Room
39
Flight Delay — Rebooking & Compensation
40
Disputing an Incorrect Hotel Charge
41
Welcome Banquet for an Overseas Partner
42
Toasting Etiquette & the Order of Toasts
43
Handling Dietary Restrictions & a Wrong Dish
44
Entertaining Clients at KTV After Dinner
45
Rescheduling a Business Dinner Reservation
46
Explaining Products in Depth at a Booth
47
Asking a Question in a Panel Q&A
48
Arranging a Follow-Up Meeting on the Show Floor
49
Working a Mixer — Probing for Shared Interests
50
Post-Event Follow-Up Call
51
Formal Job Interview — Self-Intro & Experience
52
New-Hire Orientation & Company Policies
53
Mid-Year Performance Review
54
Requesting Extended Leave & Arranging Handover
55
Departmental Budget Planning Meeting
56
Resolving a Rejected Expense Report
57
Requesting Approval for a Supplier Payment
58
Presenting Quarterly Results Internally
59
Placing a Purchase Order & Confirming Details
60
Arranging Freight & Choosing a Shipping Method
61
Inspecting Goods — a Quantity or Condition Issue
62
Cross-Department Inventory Coordination
63
Explaining a Crashing or Slow Application
64
An In-Person Hardware Diagnosis
65
Requesting Expanded Access & New Software
66
Explaining a Network or Server Outage
67
Reviewing Standard Contract Clauses with a Supplier
68
Clarifying the Scope of an NDA with a New Partner
69
Raising a Possible Delay/Breach Concern Early
70
A Compliance/Code-of-Conduct Briefing
71
Discussing Deposit / Balance Payment Terms
72
Setting Up an International Wire Transfer
73
Tracing a Missing Payment
74
Discussing Opening a Letter of Credit
75
Explaining a Stock-Out or Listing Problem
76
Mid-Broadcast Host / Floor-Control Coordination
77
Discussing a Platform Policy Change
78
Quarterly Sales Review Meeting
79
Reviewing the Confirmation Sample
80
Checking Capacity & the Delivery Timeline
81
Reporting an In-Line Quality Defect
82
Resolving a Mid-Shift Bottleneck
83
A Client Complains About Wrong Specifications
84
A Manager Takes Over an Escalated Complaint
85
Mediating Interdepartmental Blame
86
A Manager Mediates an Internal Conduct Complaint
87
Choosing an Appropriate Business Gift
88
Address & Seniority Norms on a Mixed Team
89
Extended Small Talk Edging Toward Sensitive
90
Giving 'Face' in a Disagreement
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Business Chinese LV.2 Vocabulary List
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Business Chinese LV.2 Worksheet List
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